These terms and conditions apply to all our maritime ticket booking services (our "Services") made available online, via any device, via e-mail or telephone. They set the conditions according to which we, Itiner S.r.l. with headquarters in Via Nuova Cartaromana 125, 80077, Ischia, Naples, Italy with authorization for Travel Agencies and Tour Operator issued by the Campania Region with deed n. 431 of 17/09/2008 (VAT and Tax Code: IT05706061214 - REA: NA770824 - CPR Policy: 100115906 Unipol) ("we", "Company", "Itiner S.r.l."), we provide a booking service for third-party shipping via this website (the "site"). Please read these terms and conditions carefully before making a reservation. Their acceptance is mandatory in order to use our services.
Through the website we provide an online platform through which we advertise operators of maritime transport services, and through which site visitors can make reservations. By making a reservation, you enter into a contractual (binding) relationship directly with the provider of the third transport service ("Operator", "Company"), with which you book. From the moment in which the booking request is made, we act exclusively as an intermediary between the user and the Operator, transmitting the booking details for the transport service in question and sending a confirmation e-mail by name and on behalf of the Operator. By making a reservation request through the website or by telephone, you will also be subject to the terms and conditions of the Operator with which you will travel. By accepting these terms and conditions, you also accept the terms of the Operator, displayed on their official websites . It is your responsibility to familiarize yourself with the terms of the chosen Operator, which apply to the booking. In the event of conflict or contradiction between these booking conditions and the terms and conditions of the Operator, the terms of the Operator shall prevail.
Itiner S.r.l.. has the right to use the best rates in the interests of the client, applicable at the time of ticket issuance and deriving from any promotional offers or tariffs, even if the application of these particular rates makes it impossible to reimburse and / or modify the ticket. The customer, by sending the reservation request, reads, can download and declares to accept the terms and conditions of Itiner S.r.l.. and the conditions of sale and transport of the chosen Companies. The customer receives a copy of these conditions of sale by e-mail on the e-mail box indicated in the reservation, whether the same has been concluded via the web or on the phone with an operator. Reservations are considered confirmed once the tickets have been issued and the issue is always subject to receipt of payment. Itiner S.r.l.. is never, in no case, responsible for any tariff increases and / or unavailability of company seats. In cases where unavailability of seats and / or tariff changes unavailable by the customer, Itiner S.r.l.. is only required to repay any sums already collected.
Itiner S.r.l.. reserves the right to make acceptance of booking requests subject to verification of availability and rates of the Operator at the time of confirmation, may also decide, at its sole discretion, not to proceed with the booking if it considers the time necessary to prudently insufficient the issue and delivery of the ticket to the customer. In this case, Itiner S.r.l.. is only required to return the sums collected. The forwarding of the reservation request from this website does not imply the automatic assignment of the seat on board, which must be confirmed by Itiner S.r.l.. subject to availability verification. It is the customer's responsibility to consider any limitations on the landing of vehicles that may affect the islands. As an example, during the summer season for the island of Ischia there is a ban on disembarking vehicles registered to persons or companies based in Campania and / or conducted by passengers resident in the Campania region, excluding residents of the 6 municipalities of island of Ischia.
For bookings with payment by bank transfer the customer is required to send to Itiner S.r.l.., through the appropriate form in the management area of the reservation, a copy of the payment. In the case of payment by bank transfer, the ticket is sent to the customer only after it has been credited to the bank account of Itiner S.r.l...
Travel documents are sent to the customer via e-mail (attached or via link). In case of non-receipt of the tickets the customer is required to contact Itiner S.r.l.. and request them again. Any shipments by post or courier expressly requested by the customer with expenses charged to him are carried out by name and on behalf of the customer. Itiner S.r.l.. declines all responsibility for any delays in delivery or failure or partial delivery of travel documents due to causes not attributable to it. Upon receipt of the travel documents, the customer is obliged to check strictly and accurately the correctness of the data reported on them. Any errors and / or inaccuracies must be communicated immediately as late communications will expire any liability of Itiner S.r.l... It is compulsory to be present at the embarkation provided with the travel documents in accordance with the conditions of transport of the Operators. Otherwise the passenger loses the right to boarding and / or is obliged to purchase the ticket again. In no case Itiner S.r.l.. is liable for delays or failure to show, even partially, tickets at the time of boarding for reasons not attributable to it. The customer is also required to present the identity documents suitable for boarding the destination (identity cards, passports, visas, etc.) for all passengers booked. This provision is to be considered valid also for vehicles and / or animals in tow. Any page printed from this website, with the exception of tickets or boarding pass downloaded through the reserved area of reservation management (protected by PIN), does not constitute confirmation of reservation nor, even less, valid document for boarding.
All requests for variation or cancellation of bookings must be notified promptly to Itiner S.r.l.. by phone, using the contact details provided on the website and in the emails following the booking. In the case of changes or variations of tickets already issued, if these are contemplated in terms of the regulations of the Company concerned, the customer is required to pay the variation penalties provided for in the General conditions of transport of the Operator and to pay to Itiner S.r.l.. reservation re-opening and management fee, equal to €2 for each variation or modification. In the event of cancellation and / or non-use of tickets already issued, the customer is still required to pay them, in full or in part, according to the general conditions of trasportation of the Operators concerned by his reservation. Possible partial reimbursements are always subordinated and regulated by the general conditions of the Operators concerned and subjected to the reopening and practical management expenses due to Itiner S.r.l... Reservation fees and any insurance cover against cancellation are not refunded.
In case of payment greater than the amount due for the reservation, made by bank transfer, Itiner S.r.l.. reimbursement of the difference, net of transfer costs. In case of cancellation or change of tickets that include a refund, Itiner S.r.l.. reimburse the customer any sums due only after receiving the reimbursement by the booked Operator. Unless otherwise agreed, Itiner S.r.l.. reimburse the customer with the same payment method through which the customer has paid the reservation at the time of purchase. Booking and pre-sale fees are never refundable, not even in the event of race suspensions due to technical problems or adverse weather and sea conditions.
Itiner S.r.l.., acting as an intermediary between the customer and the service provider, declines all responsibility for the provision of the service. Itiner S.r.l.. is not held liable in the event that the Operator denies boarding to one or more passengers booked, requests the adjustment of the ticket or cancels its validity due to discrepancies between the data that the customer has entered during booking and documents of passengers and vehicles presented at the time of boarding or at check-in. Itiner S.r.l.. is not held responsible in case the Operator modifies or cancels sections, departure / arrival dates / times or uses other carriers or other ships / hydrofoils than those initially booked. Itiner S.r.l.. is not held responsible for interruptions or technical malfunctions of the reservation system not attributable to it and the software connected to it.
The Consumer Code, art. 7 law of 29 July 2003, n. 229, published in the Gazzetta Ufficiale n. 235 of 8 October 2005, updated to 10/06/2011 with Legislative Decree no.79 / 2011 - Ordinary Supplement no. 162 to the art. 55 "Exclusions" paragraph b, states: "The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply: b) to contracts for the supply of services related to accommodation, transport, catering, leisure, when the contractor undertakes to provide such services on a specific date or in a pre-established period when the contract is concluded.".
The purchase of tickets and tickets through this website is part of the indirect electronic commerce, similar to mail order and, therefore, not subject to the invoice obligation (if not requested by the customer no later than the time of execution of the transaction) as required by Article 22 of the Presidential Decree n. 633 of 1972, nor to the obligation of certification by receipt or receipt, (ex Article 2, paragraph 1 letter oo) of the Presidential Decree n. 696 of 1996. The consideration for the sale is recorded in the register of fees held by the company.
Through our website it is not possible to purchase tickets for vehicles used to transport goods and commercial vehicles for which special conditions and tariffs are provided. The definition of what constitutes a commercial vehicle and if a special rate will be applied is determined, in each case, by the Company. As a general indication, vehicles over 6.5 meters in length, specifically built or adapted for the transport of goods, whether they are transporting commercial goods or not, are subject to special tariffs, as are all vehicles with other characteristics but which carry merchandise or they travel for commercial purposes. In the event that a vehicle is booked as a car or private vehicle, but the Company considers it a commercial vehicle, the full rate will be charged and / or boarding could be denied without refund. Commercial vehicles over 6.5 meters in length and built or adapted for the transport of 8 or more passengers and / or not classified as private vehicles of the Company, could be subject to a different rate.
All contents present or made available through our Services in the form of texts, graphics, logos, icon buttons, images, files, digital downloads, data collections and software are the property of Itiner S.r.l.. or its suppliers and are protected by Italian laws and international laws on copyright and database rights. The list of all the contents present or made available through the services of Itiner S.r.l.. is the exclusive property of Itiner S.r.l.. and is protected by Italian law and international laws on copyright and database rights. It is not allowed to extract and / or systematically reuse parts of Itiner S.r.l.. without the express written consent of Itiner S.r.l. In particular, it is not allowed to use data mining, robots or similar acquisition or extraction devices to extract (one or more times) to reuse any substantial part of any Itiner S.r.l. services, without the our express written consent. You can not even create and / or publish your own database that reproduces substantial parts (eg timetables and prices) of Itiner S.r.l.. without the express written consent of Itiner S.r.l...
Any disputes are regulated by Italian law and are devolved to the jurisdiction of the Court of Naples.